At Greenics Irrigations, we strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund policy as outlined below.
1. Eligibility for Refunds
- Time Frame: To be eligible for a refund, you must request a return within 7 working days from the date of delivery.
- Condition of Items: Products must be returned in their original condition, unused, and in the original packaging. Items that are damaged, altered, or not in their original condition may not be eligible for a refund.
- Proof of Purchase: To complete your refund, we require a receipt or proof of purchase. This can be in the form of an order confirmation email or a physical receipt.
2. Refund Process
- Return Request: To initiate a return, please contact our customer service team at +91 9626823468 within 7 working days of receiving your order. Provide your order number and details about the product you wish to return.
- Return Shipping: You will be responsible for covering the shipping costs for returning the item. Shipping costs are non-refundable.
- Inspection and Approval: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, we will process your refund. If your return is not approved, we will notify you with the reason for the denial.
3. Refund Method
- Original Payment Method: Refunds will be issued to the original payment method used during the purchase. Please allow [Insert Number] business days for the refund to be processed and for the funds to appear in your account.
- Partial Refunds: In certain situations, only partial refunds may be granted, such as for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
4. Non-Refundable Items
The following items are not eligible for a refund:
- Customized or personalized products.
- Products purchased on clearance or sale.
- Digital products or services once they have been delivered or accessed.
5. Exchanges
If you wish to exchange a product for a different item, please contact our customer service team. Exchanges are subject to product availability, and you may be required to pay any difference in price, along with shipping costs.
6. Cancellations
Orders may be canceled before they are shipped. If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, and you will need to follow the return process outlined above.